Frequently Asked Questions (FAQ)

1. How long does shipping take?

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 4–12 business days, depending on your location.

2. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with your tracking information (if available).

3. Do you ship internationally?

Yes, we ship to many countries. Shipping availability and delivery times may vary depending on your location.

4. Can I cancel my order?

Yes, you can cancel your order before it has been processed or shipped. Once an order has been shipped, it cannot be canceled.

5. What is your return policy?

We accept returns within 7 days of receiving your order, provided the item is unused, in its original condition, and in its original packaging.

6. Who pays for return shipping?

• If the item is damaged, defective, or you received the wrong product, we will cover the return shipping costs.
• For all other eligible returns, the customer is responsible for the return shipping costs.

7. What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery with your order number and clear photos of the item. We'll work quickly to resolve the issue.

8. When will I receive my refund?

Once your return is received and inspected, approved refunds are issued to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

9. What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods available at checkout.

10. Is my payment information secure?

Yes. Your payment information is processed through secure, encrypted payment gateways. We do not store your payment details.

11. I entered the wrong shipping address. What should I do?

Contact us immediately. If your order has not yet been processed, we'll do our best to update the shipping address. Once an order has shipped, we may not be able to make changes.

12. How can I contact Sakura Treasure Store?

If you have any questions or need assistance, please contact us using the contact information provided on our Contact Us page. Our customer support team will be happy to help.